| Total: | |
| Items : | |
| Tax: |
Use the Menu Tab to:
Find and add items to new orders
Use the Orders Tab to:
Edit and place new orders.
Keep track of placed orders.
View a history of completed orders
Use the Account tab to:
Create or sign into an account
Adjust app settings
View and add funds to your account balance
Start by selecting the Menu Tab. At the top of this tab you will see buttons to select a category. When you select a category menu items will be displayed below. Find the item you want and press the add button next to that item. For most items you will then be shown an options screen the item. Choose the options you want and then press done at the top of that screen. Repeat these steps to add additional items to your order.
Next select the Orders Tab. At the top of this tab you will see buttons labeled "New", "Placed" & "History". Press the "New" button to review all the items you have added to your new order. Here you can edit the options for an item or remove an item from your order. When you are happy with your order, press the "Place Order" button to begin the checkout process.
You will now be shown the pickup time options. After you select a pickup time, you will be given options for paying for your order. Select "Card" to pay with a credit or debit card, or "Paypal" and follow the on-screen prompts to enter your payment information. Upon successful payment your order will be placed and appear in the "Placed" section of the Orders Tab.
Select the Orders Tab and press the "Placed" button. You will see a card for each of your currently placed orders. On the card your order number will appear on the top left. On the top right is the current status of your order. The status will start as “Pending” when you first place the order. Once we have seen your order in-store the status will change to “Accepted”. When we start cooking your order it will have a status of “Cooking”. The status will change to Ready when your order is done.
On the bottom right of the card is the "Details" button which will show or hide all the items on that order.
When your order status is "Ready" you can come and pick it up. If you would like to pick up your order curbside, when you arrive, use our app on your mobile device and choose the curbside option on the order card. If you prefer, you may also call us on the phone to let us know have arrived for curbside.
We recommend that you create an account but it is not required. You may use the app as a guest but our system may not remember you or the orders you have placed when you use the app again.
By creating an account your order data will be available on any device you choose to use. You can save payment methods and add funds to your account balance for quicker checkout, and view a history of all your past orders.
If you choose to use a guest account we suggest that you leave the app open until your order has finished.
You can place an order ahead for any day in the current week. So for example on a Tuesday you could place an order for Beef on Weck to be picked up that Thursday. On Saturdays you can begin placing orders for the upcoming week.
You will notice that most items in the Specials category are only available on certain days of the week. If you put these items on an order your pickup time options will be restricted to the day of the week that item is available. Also note that you cannot have items that are available on different days on the same order. So for example if you want Chicken & Biscuits for Tuesday and Beef on Weck for Thursday you will need to place them on separate orders.
You will soon be able to purchase gift cards in the Accounts Tab of our app. Until then you can contact us if you would like to purchase a gift card.
If you have a previously purchased gift card please contact us and we can add it to your account for you.
You can cancel any order before the order status has changed to “Cooking”. To cancel an order, select the Orders Tab and press the "Placed" button. Find the order you wish to cancel and press the "Details" button. At the bottom of the card you will see the “Cancel This Order” button. After you press it and confirm that you want to cancel, the order will be canceled and a refund will begin processing.
If you cancel a placed order or if any items on your order are rejected by us, you will receive a refund for those items. If you are using a guest account the refund may take a few business days to process and show up in your banking account or on your card. If you have a user account with us the funds will be immediately available for use in your Jake's Place account balance. If you have any questions about a refund please call us for assistance.
10 West Main Street
PO Box 18
Brocton, NY 14716
United States of America
email us at info@jakesplaceny.com
Call us at 792-5000
At Jakes's Place we try our very best to serve you the freshest, most delicious meals prepared with quality ingredients in a clean kitchen. If there is ever anything wrong with your order or you have a concern please return your meal just as it is. We strive to always take care of our customers and resolve any issues as best as we possibly can. Thank you!
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern jakesplaceny.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'jakesplaceny.com' or 'us' or 'we' refers to the owner of the website whose registered office is 10 West Main Street Brocton NY 14716. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of New York State and the United States of America.
We, Jake's Place, are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. The purpose of this Privacy Policy to enable you to understand which personal identifying information ("PII", "Personal Information") of yours is collected, how and when we might use your information, who has access to this information, and how you can correct any inaccuracies in the information. To better protect your privacy, we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website.
We may collect any or all of the information provided via automated means such as communications profiles and cookies. Personal Information you give us depends on the type of service, support, or sale inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments & domain names.
If you pay us by credit card or other on-line payment method this financial information (ie Account numbers, security codes, passwords) will only be used to proccess the payment for products and services you purchased and is never stored on our servers. All information and data transferred to and from our servers is encrypted with industry standard SSL technology.
This information is used for billing and to provide service and support to our customers. We may also study this information to determine our customers needs and provide support for our customers. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing..
We do not disclose any personal information obtained about you from this website to third parties. We may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to opt out from any mailing list or similar device.
If a customer's personally identifiable information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved by contacting us at info@jakesplaceny.com
By default, customers do receive any voluntary system updates, such as the newsletters, invoices, and mailings. Any customer who voluntarily receives these updates may unsubscribe at any time. Customers may not opt out of possibly receiving important system notifications, in the rare event that such notification would be necessary.
Jake's Place uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Jake's Place uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology.
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
Jake's Place has established internal mechanisms to verify its ongoing adherence to its privacy policy, including the Safe Harbor Principles. Jake's Place also encourages individuals covered by this privacy policy to raise any concerns about our processing of personal information by contacting Jake's Place at the address below.
10 West Main Street
PO Box 18
Brocton, NY 14716
United States of America
Jake's Place will seek to resolve any concerns.
If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@jakesplaceny.com. You can also correct any factual errors in that information or require us to remove your details from any list under our control.
| Account Balance | 0.00 | |
| Play Notification Sounds | |
| Change Password |
| Account Balance | ||
| Order Total | ||
| Payment |
| Account Balance | |
| Order Total |